We understand that return policies are often tricky and we aim to be as fair, open, and transparent as possible.


We want our customers to feel confident about ordering our products online. We offer a 14 day change of mind returns policy on all online orders. We just ask that should you have a change of heart that you let us know within 14 days of receiving your order. Simply message us or call us on (03) 9824 4955 and reference your name, order number and the item/s you would like to return.


Any items being returned must be done so in their original packaging along with any parts and labels. The absence of parts or labels will deem the item ineligible for a full refund and will incur a restocking fee of 30% of the value of each item.

The purchaser is responsible for the cost of returning the goods to us. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Wicka cannot take any responsibility for damage incurred during return transit or whilst in possession of the customer. If goods arrive at our warehouse where there is evidence of damage we will be unable to issue a full refund. Rather, the refund will reflect the level of damage and/or the diminished retail value of the item. A member of our customer support team will discuss this with you should this occur.

Once goods have been received in our warehouse and checked, refunds will be issued within 10 working days via the original payment method less the original shipping fee. In the event that free shipping was a component of your order, a 20% handling fee will be deducted from your refund to cover original shipping costs.

In the event that items were collected via click and collect, it is the purchasers responsibility to return those goods to their original location during its normal opening hours.

We do not offer refunds for change of mind on sale or clearance items.

Minor variation in product dimensions and colour from those listed on the Wicka website are normal for handmade products. It does not constitute a fault and does not warrant a return. Please allow a +/- 10% margin when making a decision for your space.


Nobody’s perfect. Sometimes things aren’t quite right when you receive them.

Where an item is found to be faulty within the first 7 days of delivery, Wicka requires the fault to be reported in writing along with legible digital images.

Within this timeframe, Wicka will:

Replace or repair the faulty good at their discretion; or

If Wicka is unable to provide a new replacement, Wicka has the option to offer a full or partial refund dependent on the amount of damage to the product.

Where a new replacement is available, and the customer elects to receive a refund rather than a replacement, the refund will be for the amount of the purchase price minus the initial shipping cost. In the event that free shipping was a component of your order, a 20% handling fee will be deducted from your refund to cover original shipping costs. Refunds will be processed within 10 working days of receiving the authorized return in the Wicka warehouse.

Where a customer chooses a replacement product and that customer has paid for an initial Wicka delivery, Wicka will re-deliver the replacement item and collect the faulty product for no additional charge.

The 7 day period will commence on the date that the customer accepts delivery of their order. Where there is no proof of delivery, this date will be assumed to be 7 days from the date of dispatch from Wicka’s warehouse.

Outside of this 7 day period, faults will be dealt with in accordance with the terms and conditions of the published Wicka Guarantee.

Where goods are reported as faulty within the 7 day period, Wicka requires clear and legible digital images of the fault to the goods, and, where applicable, their packaging.

Wicka reserves sole discretion to determine whether the goods are faulty or damaged in accordance with this policy.

Damages incurred during transit in the case where a customer or their agent has collected the items from the Wicka warehouse or showroom are not considered faults. Damage of this nature will be considered wear and tear and is not claimable.

Returns cannot be accepted by Wicka, nor can refunds be processed without a return authorization code. This authorization code will be issued by a member of Wicka’s customer support team once your claim has been assessed.