Terms And Conditions

Though a little boring, terms and conditions are important in helping to make sure your shopping experience is a happy one and that we’re all on the same page so to speak. It's all pretty standard, but have a good read through them. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions.

Our customer support team are on hand and happy to help you if you have any questions. So here goes…


1.1 These Terms and Conditions apply to you, the Website user and your usage of the Wicka and associated software, networks and processes, including the purchase of goods or services through the Website.

1.2 By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below.

1.3 These Terms and Conditions relate to Wicka Online Orders only. Separate Terms and Conditions are applicable to all Orders made in person from any Wicka store or wholesale customer.


2.1 In these Terms and Conditions:

2.2 "Agreement" means these Terms and Conditions, including all the terms of any Order placed by you the user through the Website (if applicable).

2.3 "Customer" means the person or legal entity identified in a Wicka quote, invoice or sales document.

2.4 "Delivery Cost" means the costs associated with delivery as specified in an Order.

2.5 "Goods" means the Products listed in an Order.

2.6 "Intellectual Property" means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including still images, and audio and audio-visual media).

2.7 "Material" means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or in use with the Website.

2.8 "Order" means an order for one or more Products placed by a Customer in response to an invitation to treat made by Wicka through the Website.

2.9 "Pre-sale" means items that are sold in anticipation of being in stock on or near to the dispatch date stated in the Product listing on the Website.

2.10 "Products" means any items listed on the Website (for sale or otherwise).

2.11 "Website" means the internet site located at the URL www.wicka.com.au and operated by The Wicka Company Pty Ltd.

2.12 "Personal Information" means all the information collected about the Customer by Wicka through the website or by any other means.

2.13 "Related Parties" means a business which is owned and operated by some or all of the same parties which own and operate Wicka.

2.14 Wicka.com.au is a business operated and owned by the Wicka Company Pty Ltd trading as Wicka.

2.15 Any reference in this Agreement to the singular includes the plural, to any gender includes all genders, to any act or statute includes any Act or statute which supersedes, replaces or modifies any earlier Act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa. Paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified.


3.1 You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to you.

3.2 You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

3.3 To become a member of the Website, you must provide your name, address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us.

3.4 You will receive an email from us immediately after you create your membership account.

3.5 You may not use one email address to register for multiple accounts.

3.6 You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.

3.7 Wicka may stop (temporarily or permanently) providing access to the Website to you, or to guests or members generally, at our discretion and without prior notice to you.

3.8 We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.

3.9 We may impose limits or restrictions on the use you may make of the Website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, we may withdraw the Website, or change or remove Website functionality at any time without notice to you.

3.10 The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Wicka will not be responsible for the content or privacy practices associated with linked web sites.

3.11 You agree that you will not engage in any activity that interferes with or disrupts the Website or the servers and networks that host the Website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the Website or the content.

3.12 You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Wicka takes no responsibility for any such damage which may arise in connection with your use of the Website.


4.1 You must be eighteen (18) years of age or over to register as a member of the Website or purchase Products from the Website.

4.2 Any Order and/or purchase made by you using this Website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with Wicka in relation to these terms.

4.3 Wicka reserves the right to take legal action and seek compensation for any loss or damage it may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed.


5.1 All prices listed on the Website are in Australian Dollars unless otherwise specified.

5.2 All prices listed on the Website include all applicable taxes unless otherwise specified.

5.3 All prices displayed on the website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders.

5.4 If a Coupon Code is entered at the checkout, it has the effect of applying a discount on the product cost only, and not the shipping cost, unless otherwise specified.

5.5 You agree to pay delivery charges as they are calculated and listed in the Order confirmation at the time of purchase.

5.6 Free shipping offers are given at the sole discretion of Wicka and may incur additional charges for delivery to non capital city postcodes and remote areas as defined by Wicka. During a free shipping offer, Wicka reserves the right to request extra freight contributions for remote or rural areas or for large orders/items.

5.7 Wicka at its sole discretion reserves the right to refuse a sale.


6.1 Features and specifications of Products described or depicted on the Wicka Website are subject to change without notice.

6.2 Unless otherwise stated, any accessories shown in any Product image on the Website are not included in the price.

6.3 All weights and dimensions mentioned are approximate. Minor variation in product dimensions from those listed on the Wicka website are normal for handmade products. It does not constitute a fault and does not warrant a return. An allowance of +/- 10% margin needs to be made when making a decision based on size.

6.4 Slight colour variations may appear in products due to the settings and type of computer/mobile device from which you are viewing the website.

6.5 Handmade products made from natural materials means no two pieces will be exactly the same. These variations are not considered flaws or faults, and no claims will be recognised for these variations.

6.6 At its sole discretion, Wicka may from time to time change factories, designs, suppliers or specifications. Wicka takes no responsibility in guaranteeing colour or design compatibility to the product previously purchased.


7.1 You may place an Order by filling in the Order Form on the Wicka Website and clicking the "PLACE ORDER" button. When you place your Order, we will issue you with an Order number. We will do this by email.

7.2 Offers for Products made by the Wicka Website do not constitute an offer to sell but an invitation to treat. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.

7.3 Orders will be deemed to have been received by Wicka at the time Wicka sends an Order confirmation to your nominated e-mail address.

7.4 Wicka is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

7.5 Each Order (once confirmed) represents a separate agreement.

7.6 Wicka reserves the right to not accept or to cancel Orders that request commercial quantities of Goods.

7.7 Wicka, at its sole discretion, may cancel your Order at any time prior to dispatch of the Goods, including Products that are sold on Pre-sale.

7.8 In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund.

7.9 Wicka reserves the right to at any time alter the specification in respect of the Goods without giving notice to the Customer, in the interest of continual improvement. An alternation does not entitle the Customer to return Products, cancel an Order or otherwise avoid its obligations and liabilities pursuant to these Terms and Conditions.

7.10 Wicka accepts no responsibility for Orders that are declined or not accepted due to disruptions with internet connections.

7.11 Wicka reserves the right to charge an administration fee of up to 20% of the order value when orders are cancelled and then reinstated by the purchaser to capture promotional discounts.


8.1 Wicka currently accepts Visa, MasterCard, PayPal and Afterpay. We do not accept cheques or direct deposit payments.

8.2 Payment for Orders will be processed immediately upon confirmation of your Order, including for Products that are listed as Pre-sale.

8.3 You acknowledge that Wicka may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions or to verify the accuracy and completeness of such electronic instructions.

8.4 If your nominated payment method triggers Wicka internal suspect transaction protocols, Wicka may contact you to confirm additional details, or rescind the transaction.


9.1 Wicka tries to ensure that all goods are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. Wicka does not accept any liability for loss or damage suffered by anyone as a result of any such delays. Wicka advises that due to the COVID-19 pandemic there may be delays with supply and delivery out of our control.

9.2 Customers will be notified once the Goods have left Wicka’s warehouse and thereafter the Customer will be contacted by a third party delivery company with dates and times of delivery.

9.3 Wicka will not dispatch Goods to addresses outside Australia or PO box addresses.9.4 Title and risk in the Goods pass to the customer on signing for the delivery of the Goods.

9.5 Where a Customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be void.

9.6 Wicka’s nominated carriers will deliver Goods seven days per week. Our delivery service does not include the removal of packaging.

9.7 Wicka is not responsible for the delivery times of Goods. Once Goods have been dispatched, it is the customer's responsibility to liaise with Wicka’s nominated courier company in relation to the date of delivery and to make themselves available to take delivery or authorise goods to be left without signature. Any information provided by Wicka to a customer in relation to delivery will be from a third party, and as such Wicka will not guarantee the accuracy of such information.

9.8 Wicka may require the customer to render physical assistance to the delivery driver in order to assist in carrying larger items from the vehicle to the delivery point in light of OH&S requirements or to delivery addresses that are outside of our standard delivery zones such as rural areas. Wicka reserves the right to charge extra fees for customers who require a 2-man delivery.

9.9 Wicka will dispatch in stock items within 3-10 business days of payment being received unless otherwise specified. Please note that if you have ordered multiple items with different expected dispatch dates, the order will be held until the final item becomes available for delivery. In the event that you are wanting multiple deliveries or deliveries to multiple addresses, further delivery charges will apply.

9.10 Wicka will hold goods ready for dispatch or collection in warehouse storage for a maximum of one month after all items in the order are ready for dispatch or collection. Any goods remaining in the warehouse beyond the one-month period will incur a $100 per month storage fee. Goods still not collected after 6 months will be put back into stock and a fee to the value of 25% of the total order will be deducted. If the customer is uncontactable, refunds will not be issued for items reallocated into stock.

9.11 Warehouse collections may be arranged free of charge by prior arrangement from the following address: 12 Longford Court, Springvale, Victoria. Personal collections are limited to the following times and days; Tuesdays and Fridays 9am to 12 noon. Collections cannot be made from any other location or on any other day or time. The Wicka warehouse is closed on all public holidays.

9.12 Notification of intended collection must be made 2 working days in advance to ensure goods are picked and checked.

9.13 Wicka is able to supply carton dimensions, but cannot recommend whether a particular vehicle is appropriate to accommodate the Goods. Wicka reserves the right to refuse collection where at our sole discretion we believe the vehicle to be unable to safely accommodate the Goods. Wicka accepts no responsibility or liability for damage incurred by Goods during transit or caused to a vehicle when a Wicka employee has been asked to assist in loading goods.

9.14 Wicka cannot supply blankets, tie downs, or other supplies used to load and protect Goods.

9.15 Wicka cannot guarantee that an abled bodied person is available to assist in loading heavy Goods.

9.16 Wicka will not accept claims for damages to Goods incurred where a customer has elected to transport them in their own vehicle. Where a customer elects to collect Goods and they are found to be faulty, it is the customers responsibility to return Goods to the place of collection for assessment.

9.17 In the event of a change of mind order cancellation where an order has been received and the free shipping option has been used, customers must pay freight charges to and from to return an item(s).

9.18 Wicka reserves the right to cancel free delivery orders based on location, or request freight contribution if delivery location is deemed to be outside nominated delivery zones.

9.19 Wicka reserves the right to modify or discontinue the free delivery promotion at any time. Past purchases are not eligible and adjustments will not be made to previous purchases. Free delivery is non-transferable and cannot be used in conjunction with any other offer.


10.1 Where an item is found to be faulty within the first 5 days after delivery or is already damaged on delivery, and the customer notifies Wicka of that fault within the first 5 days after delivery, then Wicka will:

(a) Replace or Repair the faulty Good at their discretion; or

(b) If Wicka is unable to provide a new replacement, Wicka has the option to offer a full or partial refund dependent on the amount of damage to the product.

(c) Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return Delivery Cost.

10.2 The 5 Day period will commence on the date that the customer accepts delivery of their Wicka product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.

10.3 Outside of this 5 Day period, faults will be dealt with in accordance with the standard terms and conditions of the Wicka Guarantee.

10.4 Where Goods are already damaged on delivery, Wicka requires clear photographic evidence of the damage to be e-mailed to us. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.

10.5 Wicka reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.

10.6 Wicka may seek reimbursement of any costs incurred by us if the Product is found to be in good order.



Due to the current situation regarding the COVID-19 pandemic, Wicka reserves the right not to refund due to circumstances out of our control. This may include restrictions and difficulties with delivery and supply due to government policies.

If you have a change of mind, you are welcome to return your product to us, subject to the following:

11.1 The item must be returned within 7 days of receipt of delivery. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

11.2 Where a product is within the 7 day period referred to above and a refund is requested, and the item is not a clearance item or a made to order item, Wicka will refund the original product purchase price in the original method of payment (where possible), less the following fees and/or charges, which will not be reimbursed:

(a) Delivery charges from Wicka ; and

(b) The cost to return the product to Wicka.

(c) Any promotional discounts affected by the return.

11.3 Orders cancelled after the goods have been dispatched will be treated as per the terms above.

11.4 Returned goods must be in their original packaging with all parts and labels, and be in original condition.

11.5 Other than in accordance with Wicka’s 7 Day Money Back Guarantee, Wicka does not provide refunds.

11.6 Wicka will only accept the return of Goods that have been supplied incorrectly.

11.7 In order to facilitate a return under these Terms and Conditions, please contact us. The customer must comply with directions from Wicka’s customer support team to facilitate a return.

11.8 All returned goods must be in their original packaging with all parts and labels and be in original condition. It is the customer’s responsibility to ensure that returned items are returned safely. Wicka takes no responsibility for items lost or damaged in transit.

11.9 If your product was purchased during a free shipping promotion, please note that the actual standard delivery cost, which would have been charged had the item not been on promotion, will be deducted from your refund along with the return delivery cost.

11.10 If AfterPay was used as a payment method, Wicka will deduct a 5.5% finance charge from your invoice total before issuing a refund.


12.1 Each Product sold on the Website is covered by a 12 month Wicka Guarantee.

12.2 To the extent permitted by law, the warranties are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (including implied warranties with respect to merchantability and fitness for purpose) and all such terms, conditions and warranties are expressly excluded.

12.3 Certain legislation may imply warranties or conditions or impose obligations upon Wicka which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which Wicka is able to do so, its liability will be limited, at its option to the replacement of the Goods or resupply of equivalent Goods; repair of the Goods; payment of the cost of replacing the Goods or acquiring equivalent Goods.


13.1 You acknowledge that all Intellectual Property in any Material on the Website is the property of The Wicka Company Pty Ltd, or a third party and remains the property of its respective owners. Unless expressly authorised under this Agreement or otherwise, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material. These intellectual property rights are protected by Australian and international laws and nothing in this Agreement gives you a right to use any of them.

13.2 You may view the Website and its contents for personal and non-commercial use only and subject to the Copyright Act and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of the Website or commercialise any information obtained from any part of the Website without the prior written consent of Wicka or, in the case of third party Material, from the owner of the copyright in that Material.

13.3 You may not modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.


14.1 You waive, release, discharge and relinquish any and all claims that you have now or may have against Wicka which are connected with, arise out of, relate to or are incidental to the use of the Website.

14.2 You agree to indemnify and to keep indemnified Wicka and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by Wicka arising out of or in connection with the your use of the Website and the use of any Wicka Products outside the manufacturer’s specifications (as specified in Product manuals and as notified to you from time to time).


15.1 To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Wicka (in negligence or otherwise) is limited (at the option of Wicka ) to the resupply of Goods, or the cost of having the Goods supplied again. You agree that Wicka shall not be held liable for any indirect or consequential loss.

15.2 To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Wicka (in negligence or otherwise) is limited (at the option of Wicka) to these Terms and Conditions and those listed in related Wicka warranties.


16.1 Wicka gathers Personal Information about the Customer for the purposes of:

(a) Marketing, supplying or delivering our products to the Customer;

(b) Improving and developing Wicka products; and

(c) Expanding the business.

16.2 Wicka is committed to protecting the Customer’s Personal Information in line with its legal obligations.

16.3 The Customer hereby acknowledges and consents that Wicka has the right to sell, rent, share, or otherwise disclose personally identifiable information to Related Parties.

16.4 If a Customer does not consent to Personal Information being disclosed to Related Parties as set out in clause 16.3 it must contact Wicka.

16.5 The Personal Information of the Customer may be held in electronic records in data storage systems and hard copy which permit lawful access only by those company officers, employees and contractors who need access to perform their functions and to Related Parties.

16.6 Wicka may, from time-to-time, employ other companies and individuals to perform functions on our behalf. In these circumstances, Wicka may disclose Personal Information to such companies and individuals to enable them to deliver services on its behalf.

16.7 The Customer may request access to Personal Information, in accordance with the National Privacy Principles in the Privacy Act . If the Customer wishes to access personal information please contact Wicka.

16.8 Personal Information collected by Wicka is owned by Wicka and is an asset which can be sold as part of the business.


17.1 Wicka reserves the right to make changes to the Wicka Website and Order Terms and Conditions without notice.

17.2 Any provision of this Agreement which is void or unenforceable may be severed from this Agreement without affecting the enforceability of other provisions.

17.3 A failure or delay by Wicka to exercise a power or right under this Agreement does not operate as a waiver of that power or right, and the exercise of a power or right by Wicka does not preclude its future ability to exercise that or any other power or right.


18.1 Approved design professionals are entitled to a Wicka trade discount. This discount varies depending on the nature of the item.

18.2 Trade discount cannot be used in conjunction with any other sale or promotion.

18.3 To benefit from this trade discount program, design and trade professionals must be registered and approved with Wicka prior to making a purchase. Trade discounts cannot be applied retrospectively.

18.4 By registering to be a trade customer, you are agreeing to be part of the Wicka trade customer database.

18.5 Payment options are Direct Deposit, Visa or MasterCard.

18.6 Wicka will communicate only with the designer and trade professional who has placed the order with Wicka. Wicka reserves the right not to deal or communicate with clients or customers of the trade professional for any order related inquiries. All communication will take place only with the trade professional who has placed the order with Wicka.

18.7 By browsing the Website, or placing an Order, trade customers agree to the above, and also our standard Terms and Conditions.