The Wicka Lifetime Guarantee

All Wicka products are guaranteed for the lifetime of the product. This guarantee is against faulty workmanship and faulty materials subject to the terms below.

The Wicka Lifetime Guarantee does not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including fading, cracking, swelling, blistering, rust or corrosion) due to unreasonable exposure to water, damp, heat or weather, loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft. Moreover, it does not extend to the commercial use of any product.

Damage caused by removal of packaging is not covered under this guarantee. Harm caused to items by cleaning products in a manner inconsistent with our published care instructions is not covered by Wicka’s Lifetime Guarantee. Damage caused due to baskets through dragging, shifting, repositioning or relocating is not covered under this guarantee.

The natural characteristics of the materials used in the manufacture of Wicka’s products are not considered defects for the purpose of this guarantee. Variances to natural, sustainable materials used in our products are not deemed to be a flaw.

Like many new products that have been enclosed in packaging and introduced into a home, evidence of an odour is not out of the ordinary. Any odour you detect when your new products are delivered and unpacked is generally a short term issue and should not last any longer than 2 weeks. Wicka will not accommodate odour related claims within 30 days of unpacking goods to ensure items have had sufficient opportunity to air.

Wicka will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. Monetary claims or demands for additional discounts to compensate for customer disappointment, over and above Wicka’s obligation to repair, replace or refund will not be entertained. This does not affect your statutory rights.

This guarantee extends to the original purchaser of the goods only and to the original delivery address.

Products labelled ‘seconds’ are sold without a guarantee.

Should the need to make a claim arise, please contact us and provide your sales invoice number, address, contact details and a summary of the problem. Relevant, legible digital images must also be attached to this communication. We will then notify you whether the claim is valid via telephone or e-mail within a reasonable period of time.

In the event of a valid warranty claim, Wicka will firstly endeavour to repair the defective goods free of charge. If a repair is not possible, you will be offered a replacement and if a suitable replacement is not available, you will be offered a refund of the original purchase price.

The provisions of Wicka’s Lifetime Guarantee apply in addition to your statutory consumer rights in relation to faulty or inaccurately described goods. These rights are not affected by Wicka’s guarantee.